Privacy policy

Last updated: June, 2026

At Veloire, your trust means everything to us. This policy explains how we collect, use, and protect your information whenever you visit our site, place an order, or reach out to us — in plain, honest language.

Information We Collect

When you shop with us or use our website, we may collect the following:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Payment Information

Payments are processed securely through trusted payment providers. We never store your complete debit or credit card details on our servers.

Order Information

• Products purchased
• Order history
• Returns and exchanges
• Wishlist and shopping cart activity

Device Information

As you browse, we may automatically collect:

• IP address
• Browser and device type
• Operating system
• Website usage data
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Send order updates and shipping notifications
• Improve our website and shopping experience
• Detect fraud and enhance website security
• Send promotional emails or offers, only if you choose to receive them

Cookies

Our website uses cookies to:

• Remember your shopping cart
• Save your preferences
• Improve website performance
• Analyze visitor activity
• Deliver relevant advertisements

You're welcome to disable cookies through your browser settings, though some website features may not work as smoothly without them.

Sharing Your Information

We never sell your personal information. We may, however, share it with trusted partners who help us run our business, including:

• Shopify, our eCommerce platform
• Payment providers
• Shipping and courier companies
• Analytics providers
• Marketing services

These partners only receive the information they need to perform their specific service for us.

Data Security

We use industry-standard security measures to protect your personal information. While we take every reasonable precaution, no online system can guarantee complete security.

Data Retention

We keep your personal information only as long as necessary to:

• Complete your orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

Your Rights

Depending on where you're located, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw marketing consent
• Request a copy of your stored data

To exercise any of these rights, simply reach out to us using the details below.

Third-Party Services

Our website may contain links to third-party websites. We aren't responsible for the privacy practices or content of external sites, so we encourage you to review their policies before sharing any personal information there.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

Contact Us

Questions about this policy or how your information is handled? We're always happy to talk it through.

Thank you for trusting Veloire.