Shipping policy

We take just as much care getting your Veloire piece to your door as we do choosing it in the first place. Here's everything you need to know about how your order will reach you.

Order Processing

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays are processed the next business day
• During sales or promotional periods, processing may take slightly longer

Shipping Coverage

We currently ship all across Pakistan, from major cities to more remote areas.

Delivery Time

Once dispatched, estimated delivery times are:

• Major cities: 3–5 working days
• Remote areas: may require a little additional time

Delivery times are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control. Please make sure you're reachable at the contact number provided so our courier partner can find you easily.

Delivery Charges

Delivery is free on all orders above Rs. 3,500/-. For orders below this amount, shipping charges will be clearly displayed at checkout before you complete your purchase — no surprises.

Cash on Delivery (COD)

We offer Cash on Delivery across most locations in Pakistan. Please make sure someone is available to receive the parcel and make payment at the time of delivery.

Payment Verification

For card payments, we may occasionally need to verify your details by phone or email, in line with standard banking protocols, to help prevent fraudulent transactions. We reserve the right to cancel an order if payment isn't approved by the relevant financial institution.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation message or email with tracking details, so you can follow your shipment's journey to your door.

Failed Delivery Attempts

If our courier is unable to deliver your package due to:

• An incorrect shipping address
• Being unavailable to receive the parcel
• Refusal to accept the parcel

the order may be returned to us, and additional charges may apply to reship it. We're always happy to help sort this out — just get in touch.

Address Changes

Need to update your delivery address? Reach out to us as soon as possible after placing your order. Once an order has been dispatched, we may no longer be able to change the shipping address.

Damaged or Missing Items

Please inspect your order as soon as it arrives. If anything is damaged, defective, or missing, contact us within 48 hours with your order number and a few clear photos — we'll investigate and resolve it promptly.

Delays Beyond Our Control

While we always aim to deliver on time, Veloire isn't responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Other events beyond our reasonable control

We're Here to Help

Questions about your order or our shipping process? We're always just a message away.

Veloire — Timeless Pieces, Chosen for Her