Refund policy

At Veloire, every piece is chosen with care — and we want you to feel just as confident after your purchase as you did the moment you clicked "buy." If something isn't quite right, we're here to help make it easy.

Returns

We offer a 7-day return window from the date you receive your order.

To be eligible for a return, your item must be:

Unused, unworn, and in its original condition
Accompanied by all original packaging and tags
Returned with your receipt or proof of purchase

How to Start a Return

Reach out to us and we'll take it from there:

Email: support@theveloire.com
WhatsApp / Phone: +92 339 6100356

Once your return is approved, we'll send you clear instructions along with the return address. Please don't send items back before getting in touch with us first — we want to make sure it's handled properly on our end.

When returning an item, please include a short note with your Order ID and the reason for the return, so our team can process it as quickly as possible.

Damaged, Defective, or Incorrect Items

We take great care to ensure every watch leaves us in perfect condition, but if something isn't right when it arrives, we want to make it right too.

Please inspect your order as soon as it arrives. If you've received:

A damaged item
A defective product
The wrong item

Contact us within 48 hours of delivery with your order number and a few clear photos of the issue. A short unboxing video is also genuinely helpful here — it speeds up approval and helps our team resolve things faster on your behalf.

Non-Returnable Items

A few items can't be included in returns:

Sale or clearance pieces
Gift cards
Personalized or custom-made items
Anything used, worn, or damaged after delivery
Items returned without their original packaging

If you're ever unsure whether something qualifies, just message us before sending it back — we're happy to check for you.

Exchanges

We don't currently offer direct exchanges. If you'd like a different piece, simply request a return (if your item is eligible), and once it's approved, you're welcome to place a new order for the watch you'd prefer.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method
Refunds are typically processed within 10 business days of approval
Depending on your bank, it may take a few extra business days for the funds to reflect in your account

If it's been more than 15 business days since approval and you still haven't seen your refund, please reach out — we'll look into it right away.

Return Shipping

Unless your return is due to a damaged, defective, or incorrect item, return shipping is the customer's responsibility. Original shipping charges, where applicable, are non-refundable.

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