Terms of service


Welcome to Veloire. By visiting or shopping with us, you're agreeing to the terms below. We've kept things as clear as we can — please take a moment to read through them.

1. General

Throughout this website, "Veloire," "we," "our," and "us" refer to Veloire. We may update these Terms of Service from time to time without prior notice, and continued use of our website means you accept any changes made.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian
  • The information you provide is accurate and complete
  • You will use our website only for lawful purposes

3. Products & Pricing

We do our best to present every piece accurately, but please keep in mind:

  • Colors may vary slightly depending on your screen
  • Prices are subject to change without notice
  • We reserve the right to discontinue any product at any time
  • We may limit quantities purchased per customer

4. Orders

Once you place an order:

  • You'll receive an order confirmation by email
  • We reserve the right to accept or decline any order
  • Orders may be cancelled if a product becomes unavailable, payment can't be verified, or a pricing error occurs

5. Payments

We accept secure payment methods available at checkout. By placing an order, you confirm that:

  • Your payment information is accurate
  • You're authorized to use the selected payment method
  • All charges will be paid in full

6. Shipping & Delivery

We work hard to get your order to you as quickly as possible. A few notes:

  • Delivery times are estimates, not guarantees
  • Delays caused by courier companies, weather, or other unforeseen circumstances are beyond our control
  • Risk of loss transfers to you once the package is handed to the shipping carrier

For full details, please see our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Please give that a read before requesting a return or refund.

8. Intellectual Property

All content on our website, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Website design
  • Icons and videos

is the property of Veloire and may not be copied, reproduced, distributed, or used without our written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes
  • Upload viruses or malicious software
  • Attempt unauthorized access to our systems
  • Copy or scrape website content
  • Interfere with website security or functionality
  • Impersonate another person or business

Violating these terms may result in your access being restricted or terminated.

10. Third-Party Services

Our website may include links to third-party websites or services. We aren't responsible for the content, privacy practices, or policies of those third-party sites.

11. Limitation of Liability

To the fullest extent permitted by law, Veloire is not liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website
  • Product availability
  • Shipping delays
  • Technical interruptions
  • Errors or inaccuracies on the website

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on this page, along with the updated revision date.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from these terms are subject to the jurisdiction of the courts of Pakistan.

15. Contact Us

If you have any questions about these Terms of Service, we're happy to help.

Email: support@theveloire.com

WhatsApp / Phone: +92 339 6100356

Veloire — Timeless Pieces, Chosen for Her